Documents
Agenda
Public Session
To approve the Minutes of the Overview and Scrutiny Committee meeting on 26 September 2023.
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RESOLVED: That the minutes of the meeting of the Overview and Scrutiny Committee held on 26 September 2023 be approved and signed by the Chairman.
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Apologies
To receive any apologies for non-attendance.
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Apologies for non-attendance were submitted on behalf of Councillors A Adams, H Adams, P Allen, B Bond, V Chapman, W Fisher, S Szalapski and K Williams.
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Declarations of Interest
To receive any declarations of interest.
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There were no declarations of interest.
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Customer Experience Improvement Programme Update
Presentation of the Assistant Director - Business Transformation and Digital Technology
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The Committee received a presentation from the Assistant Director Business Transformation and Digital Technology.
RESOLVED: That the Overview and Scrutiny Committee note progress on the Customer Experience Improvement Programme.
Report of the Corporate Director - Chief Operating Officer
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The Committee received a report from the Corporate Director - Chief Operating Officer and Corporate Support Team Manager presenting a newly produced 'Our Customer Promise To You' policy document.
RESOLVED: That the Overview and Scrutiny support the Our Customer Promise to You and note the recommendations for roll-out.
Report of the Corporate Director - Chief Operating Officer
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The Committee received the update of the Corporate Director - Chief Operating Officer on the Peer Review progress meeting feedback from the Local Government Association peer review team.
RESOLVED: That the Overview and Scrutiny Committee note the content of the Peer Review Progress Report.
Report of the Member Working Groups Chairmen and Vice-Chairmen
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The Committee received an update from the Member Working Groups Chairmen and Vice Chairmen.
RESOLVED: That the Overview and Scrutiny Committee note the progress to date of the Member Working Groups on the Council Plan, Community Engagement, and, Climate Change.
Report of the Corporate Director of Governance
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The Committee received a report from the Corporate Director of Governance.
RESOLVED: That the Overview and Scrutiny Committee note the report.
Attendance
Declarations of Interests
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No declarations of interest have been entered for this meeting.
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